The protection that our comprehensive car insurance provides goes beyond just accident cover. It can give you peace of mind when you lose your car keys or when your vehicle has a mechanical breakdown.  If you book directly from our official website, you won’t need to buy extra insurance coverage since we already cover the following:

• Damages caused in a collision with another vehicle even at fault.  You must fill-up an ‘Accident agreement form’ with the other party in order to be covered.
• Both minor to major scratches.
• Natural disasters, including earthquakes, floods, and hurricanes
• Fire.
• Riots and vandalism.
• Car theft or theft of certain parts of the vehicle.
• Fallen objects: including branches, rocks, or hail.
• Mechanical breakdown.
• Damage to the tyre.
• Cracked Windscreen.

Our comprehensive insurance policy does not cover the following:

• When a driver is driving under the influence of alcohols or drugs.
• When a driver is driving dangerously, carelessly and not respecting road conducts and codes.
• When a driver is using the car for racing or driving off-road.

The only way you can book is through our user-friendly and automated website which will give you real-time availability and price before paying online. However, we won’t handle bookings through phone, email, or WhatApps.

If a booking is done in advance from the official website of Pingouin Car Rental, you will enjoy the following benefits:

• Full comprehensive Insurance Coverage when a booking is done on Pingouin car official website only; If a booking is done via a third party website, you will not get the benefit of full coverage.
• No car excess (No security deposit) is blocked from your credit cards or debit cards: you pay only the rental amount.
• Unlimited Mileage.
• No airport surcharge.
• Free Cancellation.
• Cheaper Rate.
• Clearer expectation.
• User-friendly website: possibility to pay online with either a debit or credit card.
• No hidden fees or being overcharged.

If you show up at our counter without pre-booking from our website prior your departure, you might be facing the following inconveniences and you might not enjoy the above-mentioned priviledges, such as:

• Long wait lines: stay away from long lines after a long-haul trip.
• Improper planning: you will have more time left to enjoy your holiday than to queue up.
• Higher price: price can be higher at airport. It’s clear that making reservations ahead of time will save you more money.
• Slower service: if you don’t have a booking, we won’t be able to anticipate your request and it will take us longer to process it, which will result in slower service
• Less fleet options: by booking earlier online, you will have more choices available to you. It’s possible that the cheaper cars have already been taken away if you walk-in at last-minute without a confirmed booking.

*(We therefore highly recommend online pre-booking over walk-in).

To pre-book a car from our website, it is mandatory to have either a:

• VISA or MasterCard credit cards or debit cards.
• Any balance payments can be paid using debit card, credit card or cash at the car delivery.
• It is not necessarily to use the debit or credit card of the main driver; any cards can be used.

* No fees chargeable when using your credit card or debit card to pay.

*(Our website do not accept payments by AMEX card; however our POS machine accepts payment by AMEX card in Mauritius).

1.Airport Delivery: our car rental booth is at SSR International airport. During the car delivery, customer must produce the following:

• A driving license
• A valid passport or ID card.
• Meeting point: at our counter.(You can use Google Map to find us).
• Settle any outstanding balance if any.
• Key handling.

2.Hotel Delivery: we will need the following:

• A driving license.
• A valid passport or ID card.
• Meeting point: your hotel reception.
• Settle any outstanding balance if any. (We have with us our point-of-sale terminal for payment processing)
• Key handling.

For instance, choosing a car delivery from the airport is more advisable than having it delivered at the hotel. The advantages of airport delivery are the following:

• Due to road traffic or our driver’s tardiness, hotel delivery may cause delays.
• We do not charge a delivery fee at our airport counter, but it is charged for hotel deliveries. Same fee applied for drop-off at hotel .
• Taking a car from the airport allows you to save money by not having to book and pay for airport transfer services to your hotel.

• Local driving licenses as well as international driving licenses from all countries are accepted.
• The minimum driver age required is 18; the maximum driver age is 75.
• Vehicle images are examples only. Specific models cannot be guaranteed. Similar categories can be provided.  Cars provided are 0 to 5 years old.
• Many customers have been misled and scammed by illegal car rental operators or individuals at the airport in the past. Make certain that you meet the staff at ‘Pingouin Car Rental’ who will be standing behind our airport counter and wearing our uniform that bears our logo.  We also advise that you only give your booking voucher to our staff and not to anyone else.
• After verification of your passport and driving license, a rental agreement is signed up between our agent and the customer which includes a summary of their booking details. A cash receipt is issued after payments and a car checklist is filled out just after.
• All cars owned by Pingouin Car Rental will bear a logo on their rear windscreen.
• It’s important to note that we don’t accept any coins in any currency.

After business hours(i.e  from 21:00 to 05:00), our counter will be closed.  We have devised a process for self-collection of your car: no agent will be on duty at our counter to serve you at that time. How it will work?

1. Pre-booking from our website and paying 100% in advance is required.
2. Select the latest time from our booking form( off-hours will not be displayed on the booking form)
3. Once you have completed the payment online, email customerservice@pingouin-carhire.com 1-2 days prior to delivery as subject ‘self-collection’ and your booking number.
4. Kindly provide us with proof of your passport and driving license as attachments as well.
5. We would appreciate it if you could provide us with a new delivery time(off-hours time) and we will make the necessary changes and send you an updated confirmation voucher.
6. Upon arriving at our counter, kindly collect an envelope with your name written on it and follow the instructions on each page. It includes also a sketch of where car is parked, checklist pre-filled, car key, rental agreement and parking ticket to exit parking.
7.  Before driving, please take some pictures of the state of the car.

A. Tyre replacement

• Damaged tyres: if a tyre is punctured, damaged, or requires replacement, we will take care of the cost of repairing or replacing it. However, there will be a transport fee which will be charged at 40 euros if we need to reach you to your hotel; however, if you can come to the airport to our counter, you will not be charged for this transportation fee.

B. Key replacement

• If you lose a key, you won’t have to pay for a replacement key. However, there will be a delivery fee which will be charged at 40 euros if we need to reach you to your hotel; however, if you can come to the airport to our counter, you will not be charged for this transportation fee.

C. Battery replacement

• Discharged battery: if your car battery is discharged from a negligence and only needs to be recharged instead of replaced, you’ll have to pay a transport fee of 40 euros in case we need to do so at your hotel. However, if you can come to the airport to our counter, you will not be charged for this transportation fee.

• Meeting point: Please park your car only in the designated car rental parking areas and meet us at our counter. You can use Google Map to find us.
• Outside business hours: if you return your car after our business hours (05:00-21:00), we’ll make arrangements and you can leave the key in our drop-off box on the counter.
• Early return: there will be no refund for unused day(s).
• Late return: In case of late drop-off, a surcharge is applicable if grace time is exceeded.  Our grace time allowed is 3 hours.
• Cleaning fee: cleaning is free and it’s important to keep the car as clean as possible.
• Fuel level: vehicle must be returned with same level of fuel as given; we do not provide full level. We charge Rs. 200 fixed rate per bar missing. (It is advisable to refill your tank to same level as was given to you before returning the car, as it could be cheaper. The closest gas station to the airport is Engen Gas Station in Plaine Magnien).
• Lost & Found items: if you happen to forget something in your car, an administrative and freight charge will be discussed with you before posting it.
• Final settlement: Do not forget to request your cash receipt for any payment made.

• In the event that the renter requires a car for a longer period than the agreed rental period, the user must obtain a written consent from us via email to: info@pingouin-carhire.com at least 24 hours prior to the termination of the agreed rental period.
• Without no consent from our management team, you will not have the right to extend the rental.
• If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental receipt due to breakdown or an accident or any other reason due to unforeseen circumstances, a similar or upgraded car will be provided by us.
• The car shown on your receipt is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.
• If we are unable to provide either a similar or upgraded car, you will be offered a full refund. However, in such circumstances, we shall have no additionally liability in respect of any direct or indirect losses you may suffer as a result of such changes. In the event of a downgrade after your approval, a reimbursement will be applied.

• The price of your car hire will be confirmed at the time of booking and calculated on the basis of 24-hour basis.
• The minimum rental length is 3 days.
• We highly recommend to book online ahead of time to reap the benefits of a lower rate; the prices of bookings made at the last minute are generally slightly higher.
• If you, the renter, wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your receipt, such an extension will be charged at the local daily rate on a pro-rata basis.
• Our prices are displayed in different currencies on our website. However all payments will be re-converted into Euros currency at the moment of pre-booking online.  Note that payment done only by credit card or debit cards in Mauritius will be converted into the local currency, that is, into Mauritian rupees. We will not be responsible for any fluctuation in exchange rates.

If you, the renter, are involved in an accident, we recommend the following:

• Take photos of both cars or make a short video as proof.
• Fill-out the ‘Accident agreement form’ which is kept in the car.
• You are required to send a photo of the ‘Accident agreement form’ to customerservice@pingouin-carhire.com

• The user agrees to take good care of the car and to check the engine and automatic gearbox oil level onto his dashboard, whenever the latter exists in the rented car, as well as the water in the radiator, battery and tire pressure before driving.
• The oil has to be changed every 9,000 kms.  In the event that a car on rent reaches the mileage at which a routine service is due, the user undertakes to notify us and make that car available for such servicing to be carried out or for the car to be replaced.

• Mechanical defects or any other wear and tear will occur inevitably during your rental. In case a defection has been noticed or you feel any dissatisfaction about any aspect of your rental, the management should be informed immediately to resolve your issue. This will help to eliminate further liabilities and damages to the vehicle.
• Failing to inform management spontaneously of such issue(s), you will not be eligible for any refunds and/or if the complaints have been lodged after the drop-off of the vehicle rented.

• Any cancellation notice should be mandatorily emailed to us 72 hrs prior the date of your car delivery.
• All cancellations must be sent by e-mail to: customerservice@pingouin-carhire.com; cancellation request over the phone will not be entertained.
• Any cancellation arising from Covid-19 uncertainty or any other genuine reason, a full refund will be issued: 15 euros as service fee will be applied and deducted from the prepaid amount.
• For instance, if a cancellation is received or notified to us after the 72 hrs prior notice, no refund shall be processed.
• Any refund process may take 4 to 6 weeks after being notified.